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Refund Policy

Learn about our refund rules and procedures for donations.

Introduction

At NEXTGEN UNIVERSAL CHARITABLE TRUST, your donations sustain our charitable initiatives. All donations are generally final and non-refundable, except in exceptional circumstances.

This policy ensures transparency, accountability, and fairness for all donors.

1. Non-Refundable Donations
  • All voluntary contributions are considered final and irrevocable.
  • Donations cannot be returned, transferred, or exchanged once processed.
  • Funds are immediately allocated to ongoing charitable programs for maximum impact.
2. Exceptional Refund Cases

Refunds may be considered only under rare circumstances, including:

  • Duplicate Transactions: If a donor accidentally made the same donation multiple times.
  • Technical Errors: Payment processed but not received by the Trust.
  • Unauthorized Transactions: Fraudulent or unapproved donations.
3. Refund Request Procedure
  • Submit refund requests in writing within 7 working days of the transaction via email or official contact.
  • Include supporting proof such as donation receipt, transaction ID, or bank statement.
  • All refund requests are verified and evaluated by the Trust before approval.
  • Approved refunds will be processed to the original payment method within 7–14 working days.

Refund decisions are final, subject to verification and review.

4. Tax Exemption Certificates

If a refund is approved, any tax exemption certificate issued (e.g., 80G certificate) must be returned or deregistered.

Donors are responsible for ensuring compliance with applicable tax regulations in India.

5. Donor Communication & Support

Our team is available to address questions or concerns regarding donations, refunds, or receipts.

For urgent matters, include your transaction ID and donation date to expedite processing.

6. Dispute Resolution

In case of disputes regarding donations or refunds, our team will attempt to resolve the issue amicably through communication with the donor.

If unresolved, disputes shall be subject to applicable laws of India.

7. Policy Updates

The Trust may update this Refund Policy periodically. Any significant changes will be posted on the official website.

Donors are encouraged to review this page regularly to stay informed about any modifications.

8. Acknowledgment

By making a donation to NEXTGEN UNIVERSAL CHARITABLE TRUST, you acknowledge that you have read, understood, and agreed to this Refund Policy.