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Privacy Policy

Introduction

This Privacy Policy describes how NEXTGEN UNIVERSAL CHARITABLE TRUST, its affiliates (collectively “we”, “our”, “us”), collect, use, share, protect, or otherwise process your personal data through our website https://nextgenuniversal.org/ (the “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India. By using the Platform, you agree to this Privacy Policy, our Terms of Use, and the laws of India relating to data protection and privacy. If you do not agree, please do not access or use our Platform.

Collection of Information

We collect personal data when you use our Platform, services, or otherwise interact with us. This includes, but is not limited to:

  • Basic details such as name, date of birth, address, phone number, and email ID.
  • Proof of identity or address.
  • Sensitive personal data (with your consent) such as bank account, payment details, or biometric data.
  • Behavioral and transactional data from the Platform and related third-party partners.

If you receive any communication requesting confidential details such as debit/credit card PIN, net banking, or passwords claiming to be from NEXTGEN, please do not share it and report immediately to law enforcement.

Usage of Information

We use personal data to provide requested services, process transactions, resolve disputes, improve customer experience, detect fraud, enforce terms, conduct marketing research, and inform you of offers. You may opt out of marketing uses at any time.

Sharing of Information

We may share personal data internally within our group, with affiliates, or third-party service providers (e.g., logistics partners, payment processors, reward programs). Disclosures may also be made to comply with legal obligations, enforce terms, or protect rights and safety. In cases involving government or law enforcement requests, we may disclose personal or sensitive data in good faith compliance with applicable law.

Security Precautions

We adopt reasonable security practices and procedures to protect your data. However, transmission of information online cannot be fully secured. By using the Platform, you accept inherent risks of internet-based data transmission. Users are responsible for protecting their login and password credentials.

Data Retention & Deletion

You may delete your account anytime via your profile or settings. Requests can also be made through our contact information. In cases of pending claims, services, or grievances, we may delay or deny deletion. Personal data is retained only as long as necessary or required by law, though anonymized data may be retained for research purposes.

Your Rights

You may access, rectify, and update your personal data through Platform functionalities.

Consent

By using the Platform, you consent to collection, storage, and processing of your data under this Privacy Policy. You may withdraw your consent by contacting the Grievance Officer. However, withdrawal will be effective prospectively and may limit or deny services requiring such information.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updates will be posted on this page, and significant changes may be notified as per applicable law.

Grievance Officer

NEXTGEN UNIVERSAL CHARITABLE TRUST
Contact: contact@nextgenuniversal.org
Time: Monday - Friday (9:00 - 18:00)